Mail Club FAQs
When does my letter begin its journey?
- If you join between the 1st and the 25th of the month: You will receive the upcoming issue, which begins its journey on the 1st of the following month. (For example: All orders placed between August 1st and August 25th will receive the September issue, shipping out on September 1st).
- If you join after the 25th: Your subscription will automatically start with the following month's cycle. (For example: If you join on August 26th, your spot is secured for the October issue, which ships out on October 1st).
Delivery Times & International Shipping
Once dropped at the post office on the 1st of the month, letters typically take around 2–5 business days to reach European destinations. For North America and destinations further overseas, please allow up to 14 to 21 business days for international transit. Because the ARVCHIVE Mail Club travels as untracked letter mail to keep global shipping accessible, delivery times can vary. If your letter hasn't arrived after 21 business days from the shipping date, please reach out to me at arvchive@arvchive.com, and I will be happy to help.
How can I update my subscription / email / address?
You can manage your ARVCHIVE Mail Club subscription and update your shipping address, email address, billing information, and other account details at any time through your customer portal.
If you're moving, please remember to update your shipping address before the next letter is sent on the 1st.
Can I track my letter?
ARVCHIVE Mail Club letters are sent using traditional postage stamps and do not include tracking. Once your letter begins its journey, it's simply a matter of letting the post do its thing and enjoying the anticipation of its arrival.
When will I be billed?
Your membership renews automatically each month, with payment taken on the same day of the month that you first joined.